Step 1: Select the products that you wish to purchase
Log in to www.gergasi.com to choose varieties of products that you wish to purchase. Alternatively, choose products from other shopping websites, copy & paste the original URL of the product onto the search bar, as shown below. Click “Buy For Me”.
Step 2: Add products to “Shopping Cart”
Make sure that you have input the desired product’s size, colour, quantity and remarks (only if you have special request). Click “Add To Cart”. To browse and buy more products, just click “Continue Shopping”. Otherwise, you can “Check Out”.
Step 3: Submit order
On the “Shopping Cart” page, tick beside the products that you wish to buy and pay this time. Make sure all the products details are correct, click “Continue” until you “Confirm and Pay”. At this stage, you have submitted order and paid for the cost and domestic shipping fee of your products. We will process your order shortly. You may also top-up “My Prepay” if needed.
Step 4: Delivery
Go to “My Shipment” to check product status. Once there are products appeared on “Arrived Shipment”, click “Submit Ship” to arrange to ship your ordered products. Otherwise, you can wait till all other products (if any still pending arrival) to arrive and “Submit Ship” at one go. First-time user have to input recipient details. Lastly, you proceed to pay international shipping fee and wait to receive your products.
Step 5: Confirm receiving your products
You can check the delivery status from time to time. After receiving your ordered products, you can go to “My Shipment” to confirm receiving. That’s it to complete purchase.
Domestic shipping fee is charged by sellers to deliver the customers’ products to Gergasi’s warehouse at Guangzhou, China.
Domestic shipping fee is charged depending on the product’s weight, but not the number of items. Hence, all products purchased from the same seller and using same shipment method will be charged for one-time domestic shipping fee.
In order to save the domestic shipping fee, customers are encouraged to purchase as many items from the same seller, by same shipment method and choose seller near Guangzhou if possible.
|3. Shipping / Charges|
There is two payment needed to make :
1st payment = Product Payment = Product Price + Domestic Shipping Fee in China
Paid when check out trolly
2nd payment = Service Payment = International Shipping Fee + Agent Fee
Pay when item arrive to our warehouse in China
**Minimum weight is 1kg for the international Air shipment, And Minimum weight is 10kg for the Sea shipment.
*Shipment duration is start counting when the parcel arrives to our warehouse in Guangzhou
|4. Delivery Terms & Conditions|
1. All prohibited items are not allowed to ship/import: tobacco,alcohol, radar equipment, pornographic, radioactive material, flammable liquid or gases, mobile phone/tab, laptop, valueble jewelry, coins, paper money, foods, plants, animal, prohibited weapon, drugs, toxic.
For Maybank2u users, you can top up your Gergasi’s account directly via Maybank2u Pay. For the user who choose this option, you have no need to submit the top up form.
IMPORTANT: PLEASE FILL IN YOUR GERGASI’S USER NAME ON ‘DESCRIPTION OF TRANSACTION’. THIS WILL SPEED UP THE PROCESS OF TOPPING - UP.
Account Name: Gergasi Services
2. Submit the top-up request form on Gergasi website. Fill in the transaction reference number which is provided by your bank, exact amount, date and time for verification.
3. Typically your payment will get verified within hours. To help us with the verification process, you can set your i-banking 'my initial' as the same as your Gergasi User ID; avoid using whole number eg: 100, instead you may use 100.01.
Storage of your products at China warehouse
1. All your purchases will be gathered at Gergasi warehouse in China before being sent to Malaysia.
2. Once your first order arrives at the warehouse, you may enjoy up to 30 days of free storage fee. Meanwhile, you are encouraged to place more orders within this period before confirming shipment to Malaysia. With this, you save up unnecessary overseas shipping charges!
3. If exceeds 30 days, storage fee will incur on daily basis, depending on the total weight of your purchase. Each 1kg costs RM1.
4. If you do not confirm the shipment to Malaysia within 45 days, your purchase will be forfeited.
Arrival of your products in Malaysia
1. When your products arrive in Malaysia, Gergasi will send it to you automatically.
2. If you wish to change delivery/collection method or you have enquiries. Do not hesitate to contact us at firstname.lastname@example.org
Return of Products
Gergasi will try our best to help our customers for exchange of products. Terms and conditions are stated below. Contact us if you need further clarifications.
1. Item spoilt within warranty period
Please attach a photo of the product with descriptions, provide warranty card/ letter, product’s order number and receipt as the proof of purchase, email to us within 2 days upon receipt. We will reply you shortly after checking with seller and our team.
2. The following situation will not be eligible for exchange:
2.1 the original packing of software products/ CDs/ cassettes had torned.
3. Return products to seller for an exchange
The customers are required to afford the necessary shipping fee in order to return the products to sellers. We will negotiate with the sellers to arrange for possible solutions on case-by-case basis.
Refund of Products
1. Receive defect/ wrong products
Please attach a photo of the defect/ wrong product with descriptions, provide the product’s order number and receipt as the proof of purchase, email to us within 3 days upon receiving. We will reply you shortly after checking with seller and our team.
As part of Gergasi's compliance to The Personal Data Protection Act 2010 (PDPA) and commitment towards protecting of our member's personal information, Gergasi has put in place a personal data protection and compliance principles which Gergasi stands guided by in the provision of our products and services to our members/customers.
subject at all times to any laws (including regulations, guidelines and/or obligations) applicable to Interbase Resources.
|7. Member Benefit|
With Gergasi membership, you can enjoy exclusive benefits and earn points when you purchase on our website.
- One point per eligible dollar spent
- 100 point = RM1.00